Audit and Governance Committee 08/11/2023- Corporate Governance Performance Report - indicators

 

 

Previous Years

2023/2024

 

 

2020/2021

2021/2022

2022/2023

Q1

Q2

Q3

Q4

FOI01

FOI (Freedom of Information) - Total Requests Received - (YTD)

1,215

1,056

719

189

428

-

-

IG01j

Number of FOI reviews received

-

30

27

7

9

-

-

FOI01-03

EIR (Environmental Information Regulations) - Total Requests Received - (YTD)

647

625

572

186

377

-

-

IG01i

Number of EIR reviews received

-

19

19

6

3

-

-

FOI05

DP (Data Protection Act) / SAR (Subject Access Request) - Total Received - (YTD)

160

117

132

38

71

-

-

IG01p

Number of Rights of Individuals requests received

-

77

48

8

7

-

-

IG01o

Number of Requests for Information received

-

347

478

103

87

-

-

IG01l

Number of ICO cases received

-

22

8

0

2

-

-

FOI02

FOI (Freedom of Information) - Requests responded to In time - (YTD)

975

803

559

124

297

-

-

FOI (Freedom of Information) - % Requests responded to In time - (YTD)

80.25%

78.70%

82.57%

82.67%

87.61%

-

-

FOI03

FOI (Freedom of Information) - Requests responded to Out of time - (YTD)

240

217

118

26

42

-

-

FOI (Freedom of Information) - % Requests responded to Out of time - (YTD)

19.75%

20.50%

17.43%

17.33%

12.39%

-

-

IG14ja

% of FOI reviews responded to 'In Time'

-

78.57%

92.00%

100.00%

100.00%

-

-

FOI02-03

EIR (Environmental Information Regulations) - Requests responded to In time - (YTD)

555

521

495

169

336

-

-

EIR (Environmental Information Regulations) - % Requests responded to In time - (YTD)

85.78%

84.90%

89.03%

94.94%

97.11%

-

-

FOI03-03

EIR (Environmental Information Regulations) - Requests responded to Out of time - (YTD)

92

93

61

9

10

-

-

EIR (Environmental Information Regulations) - % Requests responded to Out of time - (YTD)

14.22%

14.90%

10.97%

5.06%

2.89%

-

-

IG14ia

% of EIR reviews responded to 'In Time'

-

83.33%

94.44%

100.00%

100.00%

-

-

FOI05

DP (Data Protection Act) / SAR (Subject Access Request) - In time - (YTD)

120

75

85

23

42

-

-

DP (Data Protection Act) / SAR (Subject Access Request) - % In time - (YTD)

75.00%

72.10%

64.39%

60.53%

59.15%

-

-

DP (Data Protection Act) / SAR (Subject Access Request) - Out of time - (YTD)

40

37

39

7

9

-

-

DP (Data Protection Act) / SAR (Subject Access Request) - % Out of time - (YTD)

25.00%

35.60%

29.55%

18.42%

12.68%

-

-

IG14pa

% of Rights of Individuals responded to 'In Time'

-

76.92%

76.74%

66.67%

100.00%

-

-

IG14oa

% of Requests for Information responded to 'In Time'

-

98.98%

99.31%

98.89%

100.00%

-

-

IG14la

% of ICO cases responded to 'In Time'

-

94.44%

75.00%

0.00%

50.00%

-

-

IG01c

Number of Comments received

-

1,379

773

262

202

-

-

IG01d

Number of 4Cs Complaints received

-

1,368

1,866

480

364

-

-

IG01e

Number of Compliments received

-

239

279

84

55

-

-

IG01f

Number of Concerns received

-

6

3

1

0

-

-

IG14ca

% of Comments responded to 'In Time'

-

74.55%

73.26%

72.86%

93.75%

-

-

IG14da

% of 4Cs Complaints responded to 'In Time'

NC

84.15%

94.56%

96.12%

93.26%

-

-

IG14ea

% of Compliments responded to 'In Time'

-

99.56%

100.00%

100.00%

100.00%

-

-

IG14fa

% of Concerns responded to 'In Time'

-

0.00%

0.00%

0.00%

0.00%

-

-

IG01a

Number of Adult Complaints received

-

43

37

11

6

-

-

IG08aa

Number of Adult Complaints assessed at Green

-

32

23

8

2

-

-

IG18ad

% of Adult Complaints: Upheld in Full

-

19.44%

25.00%

50.00%

0.00%

-

-

IG14aa

% of Adult Complaints responded to 'In Time'

-

63.16%

55.88%

50.00%

100.00%

-

-

IG01b

Number of Child Complaints received

-

45

49

11

6

-

-

IG10ba

Number of Child Complaints assessed at Grade 1

-

31

37

10

4

-

-

IG18bd

% of Child Complaints: Upheld in Full

-

12.50%

16.67%

25.00%

33.33%

-

-

IG14ba

% of Child Complaints responded to 'In Time'

-

41.18%

72.09%

88.89%

100.00%

-

-

IG01n

Number of LGSCO cases received

-

41

33

4

4

-

-

IG14na

% of LGSCO cases responded to 'In Time'

-

76.92%

81.48%

100.00%

66.67%

-

-

IG01u

Number of Housing Ombudsman cases received

-

3

1

1

3

-

-

IG14ua

% of Housing Ombudsman cases responded to 'In Time'

-

100.00%

100.00%

100.00%

0.00%

-

-

FOI01

FOI & EIR - Total Requests Received - (YTD)

1,862

1,685

1,291

375

805

-

-

FOI02

FOI & EIR - Requests responded to In time - (YTD)

1,530

1,326

1,054

293

633

-

-

FOI & EIR - % Requests responded to In time - (YTD)

82.17%

81.20%

85.50%

89.30%

92.40%

-

-

FOI03

FOI & EIR - Requests responded to Out of time - (YTD)

332

310

179

35

52

-

-

FOI & EIR - % Requests responded to Out of time - (YTD)

17.83%

19.00%

14.50%

10.70%

7.60%

-

-